Frequently Asked Questions
Patient Care
What should I do in case of an emergency?
If you have an emergency please call 911 or go to your nearest emergency room.
Can I change my therapist?
Yes, you can speak to your therapist or call the office that you attend and request that at any time. Availability for appointments and insurance will vary by therapist.
Will the clinician I see for intake be my therapist?
Most times yes, unless there is a conflict of interest or you request a new therapist.
What should I expect during the first session?
Your first session will consist of completing some initial paperwork (can vary by payer and individual need). When you meet with your therapist they will begin to gather information (comprehensive assessment) about you through discussion and interview to formulate your diagnosis (required for all insurance payers) and begin to develop your first treatment plan. The process typically will go into your second session as needed.
Can I buy the ICS clothes that I see staff wear?
Yes, please ask your therapist for more information. We order ICS clothing 3-4 times per year and we can add your order to the next order. Payment will be due at time of order.
What is the paint color in the office?
Sherwin Williams Cosmos Satin.
Do you provide psychological testing?
ICS does not provide psychological testing at this time.
Does ICS prescribe medication?
ICS does not provide medication management but collaborates with many prescribers in the area.
Does ICS offer mental health and drug and alcohol evaluation?
ICS is currently working to make this an available service. Please continue to check back or contact your local office.
Managing Appointments
How do I schedule an appointment?
There are several ways you can schedule appointments. You can contact your local office, you can submit your information through this website for us to contact you, or you can email our administrative assistants and they can contact you to get you started.
What is the policy for missed appointments?
While we understand that things come up from time to time that lead to appointments needing to be rescheduled we do require that we received at least 24 hours notice for all missed appointments. Continued missed appointments impacts your ability to receive consistent care and see progress in your treatment. They can also be a barrier to others on our wait list that are looking to see a therapist at ICS. 3 missed appointments within any 6 month period can result in discharge from our services.
Do you offer appointments during nontraditional hours (nights and weekends?)
All therapists schedule their own appointments and many schedule nights and/or weekends.
Do you send appointment reminders?
Yes, we can send reminders at the time the appointment is scheduled and then again 24 hours before the appointment. These reminders will be sent either via voice call, text message, or email and will be sent unless you specifically opt out of this.
Insurance And Payment
What do I do if I have no insurance? Do you offer a sliding scale?
We do offer a sliding scale, please contact the office of your choice for more information. Also, with the availability of counseling interns we are able to offer free clinical services on a limited basis.
Can I pay my bill online or over the phone? Is there a fee?
Yes, we accept payments via our webportal and over the phone via credit card. Check payments can be made in the office or via mail. In the office we can take cash, check, or credit card. There are no additional fees for paying over the phone or online.
What is the mailing address for payments?
Integrative Counseling Services, PC
300 Mulberry Street Suite 201
Scranton, PA 18503
Who do I contact if I have a question about my bill?
Please contact our Scranton location at 570-955-5479
COVID-19 Regulations And Restrictions
What services are available to me during the COVID-19 outbreak?
Since 2019, we have offered telehealth services. For additional information please see our telehealth page.
What Is Telehealth?
Telehealth involves the use of digital channels of communication (i.e. phone, video-chat) to remotely access healthcare services from the comfort of one’s home or office. Integrative Counseling Services, PC has offered virtual appointments using the SP App (iOS / Android) since 2019. When a patient joins our practice, we conduct a consultation to determine whether telehealth services would be right for their care. COVID-19 has expanded acceptable parameters of telehealth.